Collecting the right system / hardware logs by device type before opening a case or remote session helps Dell Technical Support pinpoint issues much faster. Below are the official log-collection guides for each platform.
PowerEdge servers typically export logs via iDRAC / SupportAssist.
Pick the official log-collection guide for your storage or data-protection (backup) product.
Collect support materials via PowerStore Manager or the svc_dc service script.
Collect Service Data (Data Collect) via Unisphere "Collect Service Information" or the svc_dc service command.
Collect node logs and configuration files via the OneFS web admin interface or the isi_gather_info command.
Collect logs from PowerFlex Manager, iDRAC, MDM/SDS and the gateway across platforms.
Data Domain / PowerProtect DD — manually collect and upload logs via AutoSupport.
For DM5500 / PowerProtect One DM5510 appliances — collect an administrative log bundle via Web UI or command line.
Download a client support bundle from Avamar Administrator / AUI, or collect manually from the client log directory.
Use the NSRGET utility to collect logs and configuration from NetWorker servers, storage nodes, and clients.
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