PSPService is a portal site that showcases Dell's service and support capabilities for external customers and partners. It organizes Dell's scattered official service entries, coverage plans and documentation into one clear, self-service navigable site.
PSP Service (ProSupport Plus Service) is Dell's most representative premium service. At its core, the service manager TCSM (Technical Customer Success Manager) acts as the overall SPOC (Single Point of Contact), proactively coordinating resources throughout the entire lifecycle of your machines to serve customers.
A tool site / service showcase: helps customers quickly find the Dell service resources they need and lowers the cost of searching for information.
Based on Dell's official public pages and materials (partners, support, service tags, contracts and ProSupport One documentation).
Sections and materials are easy to keep adding to; new sections and documents can be introduced as business needs evolve.
Help customers understand the differences between coverage plans and match the right service level.
Guide customers into the official support and repair process, and follow up on service requests.
Connect with Dell's authorized partner network to make localized service delivery easy.
Summarize the coverage and entitlements of contracts such as ProSupport One.
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